Pricing and Billing

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Do I have to pay VAT?

You will have to pay VAT if you are located in the UK & EU. Any orders placed from outside the UK & EU will not have VAT added at checkout. If you are a company based in the EU and have a valid VAT number & EORI number please supply this information (with country code) in the notes section on the check out page, the VAT will be refunded at the time the order is processed for shipment. Please see our B2B guide on VAT Free Sales in the EU.

I have a question on my charges.

Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

I need a copy of my receipt/invoice.

Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.

When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).

When will my credit card be charged?

Your credit card will be charged within 24 hours of your being placed. If a part on your order is nil stock or on pre order when your order is placed your card will be billed for this part(s) and they will ship when they are in stock.